Return & Refund Policy

At Taylors Snacks, we’re committed to ensuring our customers are happy with our products. We understand that sometimes you might need to return or exchange an item, if something’s not quite right. Please read the following information, for support with returning one of our products:

  1. Request for Returns:
    • Customers wishing to return their purchases should contact our Customer Service team at or 01821 641250 within 30 days of receipt.
    • Returns can be initiated for unopened products only due to the perishable nature of the product.
  1. Initiating a Return:
    • Upon receiving a return request, our team will provide the customer with a Return Merchandise Authorisation (RMA) form.
    • Customers are advised to follow the instructions on the RMA form to facilitate the return process.
  1. Shipping the Return:
    • Returns should be shipped back to our office or the designated Amazon fulfilment centre.
    • Customers are responsible for the postage cost associated with the return.
    • Customers are encouraged to use a trackable shipping service to ensure the return is received.
  1. Processing the Return:
    • Once the return is received and inspected, we will notify the customer regarding the status of the return.
    • If approved, the returned products will be incorporated back into our inventory.
  1. Replacements:
    • If a customer receives a damaged or incorrect item, they should contact our Customer Service within 7 days of receipt for a replacement. Replacement orders will be processed as per Amazon MCF (Multi Channel Fulfilment) procedures.
  1. Non-Delivery:
    • In case an order is not delivered, customers should contact our Customer Service. We will investigate the issue, and if it’s determined that the item was lost or damaged during the fulfilment process, we will initiate the reimbursement process.
  1. Refund Process:
    • Refunds will be processed back to the original payment method used for the purchase.
    • The refund process will commence once the return is approved and may take up to 10 business days to reflect in the customer’s account.
  1. Customer Service:
    • For any further inquiries or assistance, customers can reach out to our Customer Service team via email at or 01821 641250.
  1. Exceptions:
    • Any claim of missing, incorrect or damaged items must be reported to our Customer Service team within 7 days of delivery.
  1. International Orders:
    • Customers outside the UK may follow the same process for returns.
    • Any customs or import duties, taxes, and charges are not included in the item price or shipping cost and are the buyer’s responsibility.
  1. Privacy Note:
    • Any information collected during the return process will be handled in accordance with our Privacy Policy.
  1. Amendment:
    • We reserve the right to amend this Returns Policy at any time.
    • We reserve the right to refuse returns or issue a refund for products returned in a condition not complying with our Returns Policy.

Updated November 2023.